Challenge: Halo Effect in user interviews
During our interviews, some users consistently provided overly positive feedback regarding our potential feature idea and design. It seemed as though they were telling us what they believed we wanted to hear. As an interviewer, it was challenging for me to elicit genuine feedback and thoughts from them.
New Try: Hosted a co-design workshop online!
Hosting my first online co-design workshop was a new experience for me! One valuable tip I would offer to others is to select tools that align with your users' comfort level with technology. Don't hesitate to embrace the simplicity of traditional tools like paper and pencil when necessary.
Future Improvement: Come up with a new product name
Our product name, "Finana," came from a co-design workshop with one of our users. However, following the final presentation, we received feedback suggesting that using a banana as a symbol for a product aimed at the African American community might be inappropriate. While unintentional, it is crucial to avoid any confusion or misunderstanding.